Cleaning Services Logistic Cleaning Group


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Residential Cleaning Service Policy
(commercial policy provided on contract)

Company Overview and Service Agreement. 

1)We strive to provide the most professional cleaning service. All the professionals are insured and have been thoroughly trained in the proper use of all products and equipment. Depending on the nature of your order we provide all cleaning supplies and equipment (fee may apply). We will arrive on the day scheduled as requested and agreed upon; however, Logistic Cleaning Group, LLC. reserves the right to close our office at any time, due to inclement weather.

We will not bring bleach into a home to use as a cleaning product. If you request us to use bleach supplied in your home if you need treatments, please be aware that we will not be responsible for any damage caused by your bleach.

Please be as specific as possible on your priority list to ensure your cleaning is fit to your needs. All flat rated orders will be performed as rendered as agreed. Additional hours can be added or changes in detail may be implemented as per agreement terms.

Most customers give us a key to their home or a code to the garage, but other methods of entry can be agreed upon. All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued to the cleaning supervisor. Only our top management staff has access to the safe. Security is a major concern at Logistic Cleaning Group, LLC. Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For safety reasons, please don’t rely on our cleaning professionals to let in workmen during the time we are in your home.

Arrival Notice
If you wish to wait for your provider to give them access into your home, please realize that we can give arrival windows of about 1 to 2 hours, such as 9 am -10:00am or 11am - 1:00pm. Many things can affect our schedules, such as cancellations, lockouts, traffic, weather delays, in case of incident or customers adding services. We want to save you time, not make you waste it waiting for us to arrive. Leaving a key is the most efficient way for you to provide your service provider access to your home.

We appreciate full payment and/or deposit upon booking of our services. On standard cleaning packages due to discounts refunds are not applicable. In a case where service is requested to be cancelled the actual value of a single cleaning will be charged out of the balance paid for your cleaning package.

For your convenience, we gladly accept the following forms of payment: MasterCard, Visa and American express. Client will need to pay for the cleaning at the time of booking/ service as per agreement. One-time cleanings require a credit card payment. Customers may leave a credit card number in a secured file with Logistic Cleaning Group to use in the event they would like to renew membership service on a reoccurring basis. 

A $10.00 non-payment fee will be incurred if payment is not made on or before the scheduled service day as per agreement. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.

A $40.00 fee will be charged for any returned checks, in addition to any other fees charged by the banks. In the event there remains an overdue balance, the account will be transferred to a collection firm and you agree to pay any and all attorney fees, court costs and interest accrued in efforts to collect the overdue amount. Any and all legal means will be utilized to collect past due balances. All balances must be cleared, to render the next service.

Since cleaning is a very personalized and detailed service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our cleaning. Please see our 24-hour guarantee if you are dissatisfied with your cleaning. There are no refunds for gift certificate purchases.

Although gratuity is not expected nor required, attendants of LCG truly appreciate it! Its a way to show the team your appreciation. The amount of gratuity is split equally amongst members when you are serviced by a team of cleaners. You may leave cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the check or calling in to charge it to your card. 

For hourly jobs, we charge from the time we arrive on the premises, which includes unloading of our supplies and equipment from our vehicle, to the time we have finished cleaning, including the loading of supplies back into our vehicle.

In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your home therefore your cleaning service for that day will be cancelled. When this occurs, we will try to reschedule. Please be understanding in regards to rescheduling.

One-time cleanings include Move-ins and Move-outs, Spring-cleaning, Post- Construction, Organization cleaning or any deep cleaning service prior to a big event and other non-recurring services. All one-time services can be estimated and priced once the cleaning has been completed. If additional time is needed, a representative will attempt to contact you while our staff is in your complex. If you authorize additional time, our staff will continue to clean and your price will be adjusted accordingly. We will not use additional time without your prior approval.

Logistic Cleaning Group, LLC. reserves the right to reevaluate rates at any time based on the time required to perform our service to meet the client’s standards. We will monitor the actual cleaning time for the first two months and occasionally thereafter. We will contact you to discuss possible price or service revisions if the cleaning time differs drastically from the original quote. We reserve the right to adjust the estimate after the job is completed.

We understand schedules change. We ask that you contact us no later than noon two days before your scheduled cleaning to cancel or reschedule. Cancellations later than noon two days before are subject to a $50 cancellation fee. The same fee will be charged if we cannot gain access to your home if you have chosen not to leave the company your key. If you request a reschedule or same day service we may not be able to accommodate your request with the same cleaning team you are accustomed to. 

If someone in your home is sick or may seem ill in any manner please contact our office and we will be happy to reschedule your cleaning.

Please call us in advance for special requests (i.e. after construction, refrigerator cleaning, inside of oven, inside windows, the basement, garage, extra rooms) so we can schedule the time needed to complete these tasks. We will provide an over the phone estimate, however, we reserve the right to adjust the quote after the job is completed.

If there are only a very few dishes in the sink, we will put them in the dishwasher or wash them. If you have a sink full of dishes you would like us to wash, please be sure you have arranged for this service in advance, this service is charged at the standard rate.

Our residential cleaning team is able to clean windows from the inside only as long as they are reachable by our stepladder. Please remove window screens prior to our arrival. Windows must be free from bars/protective material, which may prohibit a successful clean.

Because of the nature of our business our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, our staff are instructed to call our office advising us of the incident. The office will also follow-up with a phone call to determine the best course of action. In the event an item is damaged or broken we reserve the option of reimbursement for the present value of the item, repair or replacement. Logistic Cleaning Group, LLC. is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet, pet stairs etc. All surfaces (marble, granite, wood, etc.) are assumed to be sealed and ready to clean without causing harm.

Please secure all things deemed irreplaceable either monetary or sentimentally valued. The safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items. 

The liability limits are set at a maximum of 2 times the cost of the service charge on the day in which the breakage/loss occurred. Notification of such damage must be made within 24 hours of service. The cleaning service must be paid prior to processing a claim for damage or breakage.

Items that are excluded from liability include, but not limited to: Jewelry, cash/gift cards, one-of-a-kind items or hard to get items; priceless items or of sentimental value, art, and antiques.

We would appreciate items were picked up off the floor and dressers and counters were organized before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. In the winter months we would appreciate that sidewalks and driveways are cleared so our cleaning professionals are able to gain access to your home. If for some reason you do not want a particular room cleaned, please just leave a note or close the door of that particular room.

Pets are not a problem. However, we do need to know if you have them and we would like to have the pet's name. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will be happy to clean around them. Our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present. Due to the individual care that plants require, we are not able to maintain them.

We have instructed our staff to leave certain items untouched, such as items or areas containing any body fluids or excretions and litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up. Our teams are advised to clean around these areas. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If ants, termites, roaches, fleas, etc., are encountered, we will not clean or vacuum the area. We will leave you a note, or call you regarding the problem. We do not clean inside curio cabinets. If you have other items you prefer we not clean or handle, please call the office and we will arrange to avoid those items. Our staff can not climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, provide any pet or children-related services, or empty diaper pails.

All of our teams have signed a Non-Compete agreement with Logistic Cleaning Group, LLC. They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their contract with LOGISTIC CLEANING GROUP, LLC.or for 2 years following termination of contract, without written approval from LOGISTIC CLEANING GROUP, LLC. and a placement fee of $2,500.00. You agree not to hire past or present staff of LOGISTIC CLEANING GROUP, LLC. for a period of not less than 2 years from the date the staff member last worked for LOGISTIC CLEANING GROUP, LLC. A great deal of time and resources are put into hiring our staff. In the event you feel you must hire a staff member of LOGISTIC CLEANING GROUP, LLC. in spite of this agreement, then a $2,500.00 placement fee is due immediately upon employment of the past/present staff member, regardless of whether the employment is regular or on a contract basis.

LOGISTIC CLEANING GROUP, LLC. strives to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 48 hours of service in order for us to address and correct the problem.
If we receive prompt notification, we may come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge providing you with up to 10% of the time purchased at no additonal cost.
If we do not receive notice of a problem within 48 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.
Please keep in mind that, if you have purchased hourly cleaning, we can only guarantee that a cleaner will stay for the specified amount of time. We may not be able to complete all tasks if time runs short. Therefore, if the problem involves the time needed to complete the cleaning service rather than the quality of the service itself, we can only correct the problem if you purchase additional cleaning time.


Cleaning Services Logistic Cleaning Group